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Job Description

To be qualified for this position:

• Associated degree or the equivalent in work experience
• 3-5 years of related experience scripting and data manipulation languages such as SQL
• 3-5 years of experience and proficiency in automating reporting and building visualizations and some administrative exposure in tools such as IBM Cognos, Pyramid, Power BI, Tableau, Looker, Excel or other related Bl tools.
• Experience in relational databases; design, structure, data associations, and query language.
• Experience in conducting root cause analysis and recommend corrections to data issues reported by customers or exceptions reports.
• Advanced knowledge in Excel skills
• Experience in cross-examination of multiple data sources to provide actionable insights and feedback.
• Strong relationship management and collaboration skills.
• Prior experience in working with global teams.
• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues.
• Ability to establish and maintain effective working relationships.
• Demonstrated ability to use discretion and make sound decisions.
• Ability to work under pressure. Maintains composure and professionalism in an interrupt-driven environment. Must be able to multi-task.
• Must be flexible and embrace change.
• Proficient with Microsoft Office software including Outlook, Word, and Excel.
• Excellent problem solving, organizational, and priority management skills.

You will set yourself apart:

• Previous experience in a Business Analyst or Data Analyst role.
• Basic knowledge of the health care/payer/insurance industry.
• If you have experience with Cognos or any other reporting tools.

You will be:

• Monitoring emails for requests and inquiries from Health Plan customers, tracking progress.
• Facilitating recurring customer calls to provide training and updates for open items.
• Assisting with building reports and providing innovative solutions to complex requests. Collaborating with cross functional teams to resolve issues in a timely manner.
• Assisting with projects and enhancements as assigned to contribute to company's overall business cloud ad hoc reporting, searches and reviews, program evaluation, quality initiatives, analysis.
• Following protocols for how to handle, process, and clean data.
• Documenting and trialing of data problems that were identified and corrected.
• Supporting the workload and priorities of the team when needed.

Why you want to work on this team:

• Close-knit, welcoming team that is highly collaborative and filled with positivity.
• This role works primarily with internal clients and provides great exposure to different teams.

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