Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Job Purpose: This position is responsible for handling 24x7 Data Center Operations infrastructure support services of all production and non-production environments within the Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management. Mandatory Requirement: Support requirement is 24/7 and On-call (On-demand In-person availability in the shift is mandatory. Job Responsibilities: Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes Provide Touch Labor support within the Data Centers Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA Work with vendors and IT product managers to prioritize tickets in aggregate Execute daily operations activities within their perspective towers as required Work with IT teams on projects related to Data Center infrastructure Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial) Required Job Qualifications: Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience. Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues Troubleshoot network and system problems to provide solutions to hardware/software defect Follow instructions contained in equipment manual when setting up a system or conducting repairs Highly motivated to work in a team-oriented environment with minimal direct supervision. Knowledge of all Infrastructure technologies, including monitoring and event management technologies Supplier management Continuous improvement Incident management Knowledge of required technologies (incl 3rd party solutions) Problem Management / RCA Customer service oriented Adaptability and ability to introduce / manage change Drive conflict management in high pressure situations Performance / metrics-driven decision making Add-On (but Non-Mandatory Skills) Knowledge of Mainframe and Mainframe Storage, including z/OS, CICS, VASM, - all other Mainframe technologies Knowledge of Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies Knowledge of Network, Voice, Call Center and Network (data and voice) technologies