Job Description:

Role: Database Manager

Location: Washington, DC

Job type: Permanent

Responsibilities:

• The Database Manager will lead the standardization of nomenclature and analysis of data to support our fundraising and marketing systems, currently based in Salesforce, aiming to ensure that we are maximizing efficiency and capitalizing on the full features and benefits of the system.


• Create standard operating procedures (SOPs) to ensure consistent data entry and use of Sales Force.


• Develop standards and processes to clean database records.


• Develop, document and maintain efficient system processes and work flows for data entry, gift processing, prospect research and moves management to ensure data integrity.


• Develop and maintain dashboards and standardized reports for staff.


• Continue to highlight trends in the donor base, execute analysis as requested by senior development staff, “pull” different donor groups for message and appeal testing.


• Ensure accuracy and consistency of database information and formatting


• Perform regular audits to ensure data integrity and quality.


• Supervise, mentor and assist Database Assistant.


• Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis.


• Use quantitative analysis tools to assemble, analyze, and draw conclusions from data.


• Create and manage departmental dashboards to aid the analysis and KPI tracking for fundraising and financial reporting needs.


• Identify and develop tools to manipulate data where current system tools are insufficient with a focus on streamlining team processes.


• Provide standard and custom reporting for fundraising campaigns, planned giving and other giving, including batch reporting, month end reporting and ad-hoc reporting.

Requirements (Education, Experience, Certifications):

• Bachelor’s degree (minimum)


• Minimum of 3-5 years of Salesforce experience


• Strong proficiency with Microsoft Office (Excel in particular)


• Prior development and fundraising experience or exposure is a plus.


• Salesforce Admin Certification is a plus


• Marketing Cloud experience is a plus.