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Job Title:
Deputy Manager/Manager Transactional Services


What can you expect?


An opportunity to lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions.
Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills.
Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration
Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support
Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.
People (team) engagement and development



What is in it for you?


Solid platform to demonstrate your leadership skills
Build strong network across our organization
Enhance your skills via various development programs offered in-house
All benefits as per the location HR policy will be applicable



We will count on you for:


Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses.
Demonstrates basic knowledge of market practices within technical domain areas
Networks with external groups to increase own knowledge of the technical area.
Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards.
Able to lead team members in day-to-day operations to ensure accuracy and quality of work in order to provide outstanding client service.
Ensure Compliance adherence to internal and external regulators guidelines
Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
Has good understanding of the concept of operational risk and how this is controlled within organization/department.
Helps teams minimize E&O exposure.
Manage migrations seamlessly This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
Ensure team members are trained adequately and all training documents/records maintained within the team.
Manage capacity planning and forecasting
Ensure leave policy as per business demands
Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
Personally coaches and develops team members spending adequate time with them.
Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
Participate in central projects and deliver as per the agreed objectives


Knowledge and Skills:


Excellent communication and leadership skills
Organizational and time-management skills
Decision making skills
Problem solving skills
Knowledge of Reinsurance Broking business and the related terminologies.
In-depth knowledge of performance metrics
Ability to prioritize and handle multiple tasks/projects during peak volume periods
Collaborative mindset across levels and teams
Good command on MS Office applications (MS-Excel, MS-Word)
Interpersonal and Influencing skills
Communication skills
Analytical abilities
Rigor and Agility



Education:

Graduate (Commerce preferable)


Eligibility:


8+ years of experience in Reinsurance broking in the operations area
Should have undertaken the responsibility of coaching / mentoring team members
Working in global environment



What makes you stand out?


Adaptable communicator, facilitator, influencer and problem solver
Good relationship skills, Proven ability to work on own initiative as well as in a team
Ability to multi-task and prioritize time effectively
CII Certification
Past experience of leading a team of 10-15 members
Proven Reinsurance domain knowledge
Excellent Team Management Skills