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Job Title: Desk Side Support L2 Location: Raymond , OH 43067 Job Description Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Be available for On-call support on need basis & as business demands Adhere to ticket response and resolution SLAs as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc) Strong Microsoft Operating System installation and troubleshooting skills Experience-based Windows support Configuration/imaging Installation environment General Windows OS troubleshooting Hardware support and troubleshooting Troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devices