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Job Role: Deskside Support Technician
Location: York, PA 1 Role - 1600 Colony Road, York, PA,17408
Merrillville, IN - 1 Role - 801 East 86th Avenue Merrillville IN, 46410
Hammond, IN - 1 Role - 1313, 167 street Hammond IN, 46320
Job Type: Contract
Job Description:
Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Required Skills and Experience:
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- Demonstrated understanding of the Customer IT Environment
- Demonstrated technical knowledge of supported platforms (e.g., Equipment, Software, Windows or Apple PC platform, supporting Network)
- Proficient communication skills
- Demonstrated technical experience supporting mobile devices.
- Work experience and extensive knowledge of Windows builds and Software break/fix
- Working knowledge of the Customer ITSM Tool
- Working knowledge of Software distribution tools and Active Directory
Education and Certification:
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- Formal IT training or related technology associate's degree or technical certification (e.g., MSA, MCSE, ACMT, ACSP)
20 hours of ongoing professional training per year
Ved Prakash
IDC Technologies Inc
Work: 408-728-4431
Mailto: ved.s@idctechnologies.com
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Empowering Technologies Services
Remote Services | IT Services | BPO |
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IDC Technologies
