Job Title

Deskside Support Technician

Relevant Experience

(in Yrs)

4-6 yrs

Technical/Functional Skills

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment's (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.

Experience Required

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment's (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.

Roles & Responsibilities

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment's (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.
• Provide superior customer service to all fellow employees.
• Demonstrate good social skills in a professional environment.
• Repair computers and end point technologies in a timely manner.
• Ability to handle multiple tasks efficiently.
• Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.
• Assist other IT teams as needed.
• Setup and install new equipment throughout the office(s), move existing equipment when necessary.
• Troubleshoot, Install and uninstall software(s) when necessary.
• Install/Set-up telephones for new employees.
• Keeps the server room, store rooms and work area in an orderly manner.
• Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems.
• Work between sites in the area.
• Flexibility around new systems, processes, and responsibilities.

Education

Technicians must have at least an associate degree or equivalent work experience, with at least five-year experience in Information Technologies. Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) and MS Office applications is also required (2010-O365)

Work Location (State, City and Zip)

100 Boston Scientific Way, Marlborough, MA 01752

Key words to search in resume

Deskside Support technical/Specialist

Prescreening Questionnaire

Do you have experience in the Laptop/Desktop Re-imaging process?

Do you have experience in managing hardware issues with Laptop/Desktop?

Do you have experience in troubleshooting issue with Printers, Conference Video room devices, WiFi, routers etc?

Do you have experience in troubleshooting issues with Office 365 applications?

Do you have experience in troubleshooting issues with VPN?