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Title : Deskside Support TechnicianType : C2H - 12+ MonthsLocation: Pasadena, TXJob Description: Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron39;s Workforce Enablement productbull; Responsible for deploying new PC & other hardware devices to end users Ensure on time updating of Inventory Management System Prepare end of life devices to be recycled Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environmentbull; Understand and follow direction provided by the team leads and managers of different Chevron products and towersbull; Document recurring issues in the Chevron Knowledge Base Document in detail case status and tasks / work completed with end users in the Chevron ITSM system Follow the Chevron critical incident process Follow Chevron required safety protocols and complete regular trainings on safety and complianceRequired Qualifications: Bachelor39;s degree in IT or Computer Science preferred Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:o Mobile Device Management and Mobile Web Apps, iOS, etc.o Active Directory Administration and Infrastructure Design o Windows 10 Operating System advanced troubleshooting; proficient using Windows registryo Microsoft Office Suite 360 advanced troubleshooting.o Hardware troubleshooting with the ability to pinpoint hardware vs. software issueo General knowledge of Microsoft Intuneo Printerso Understand and troubleshoot Azure MFAo Desktop imaging