Report this Job
Job Title: Deskside Technician / End User Computing Consultant
Location: Malvern, PA 19355
Contract Duration: Long Term
MUST HAVE SKILLS:
Exp. in End User Computing (EUC)
Exp. in onsite physical hands support
Exp. in onsite feet technical support
Exp. in Hardware Support
Exp. in Software Support
Deskside Technician End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at customer location.
Essential duties for the position include:
Provide onsite physical hands & feet technical support to Company Authorized Users
Resolve incidents and problems associated with EUC devices.
Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
Setup new hire devices - desktops/laptops and install any applications needed as per the user onboarding request.
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users.
Configure and support end users on mobile computing platforms.
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
Provide basic/SOP based support for problems pertaining to end user device applications like MS Office, MS Teams, Cisco Jabber, COTS software etc.
Provide walk-up/tech bar support at the Company specified locations for quick assistance and resolution.
Utilize ITSM tool and other Company systems to track and report on end user issues and requests.
Coordinate with other technical/non-technical teams as needed to resolve the end user issues/requests.
Provide White Glove support for VIP Users (including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners etc.)
Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
Create, change, and remove printer configurations and queues based on requests.
Perform basic troubleshooting and provide smart hands support for Video
Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, web cams and other audio/video devices.
Regards,
Preeti Verma | SYSMIND LLC
Phone: 609-897-9670 x 2180 Direct: 352-614-4096 E-mail: PreetiV@SysMind.com
Sysmind LLC
