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Title: Desktop, A/V Support- Onsite

Location: Raleigh, NC, United States

Length: Long term

Restriction: W2 or C2C

Description:

Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years ***Onsite***

Description:

Office of the State Auditor requires one Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes, but is not limited to password resets, AV troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates.

Knowledge, Skills and Abilities Competencies

Ability to analyze and assess client needs to develop effective and appropriate solutions.
Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a predetermined course of action.
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients
Required Skills:

Ability to analyze and assess client needs to develop effective and appropriate solutions 3 Years
Ability to independently resolve problems through advanced system analysis and troubleshooting procedures and wo a predetermined course of action 3 Years
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients 3 Years
Experience supporting users in a Microsoft Windows environment 3 Years
AV troubleshooting 3 Years
Experience installing computer equipment in an office environment, maintaining printers and scanners 3 Years
Experience imaging PCs 3 Years