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Job Description
Desktop Engineer
Troubleshooting & fixingdesktop/ laptop OS, email client, printer / scanner, print queue related L2 level issues
Creating OS images to reduce the OS deployment time
Problem solving Capability in IBM, HP and Dell and other vendors laptop/desktopHardware
Escalation handling & Knowledge of DHCP and DNS (link removed) function of DORA process.
Desktop/Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Ability to acquire; new skills & keep them updated
Workwith Local & Global Teams
Proactive and clear communication skills
Quality and Process Knowledge
Should be good in client communication skills
Willing toWorkon Shifts based on the projects need
Employement Category:
Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Desktop Engineer Kozhikode
Vayam Info Solutions
