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Assist with providing hardware and software support to end users either in person or using remote software support. Updating incidents tracking in ticketing systems.
Position requires employee to work full time onsite as well as the ability to work independently.
Assist with managing projects as needed. Following the documented project management procedures.
ability to learn and support software and be able to build or update any supporting documentation for installation, configuration and administration.
Work closely with vendor support team for support escalated issues.
5+ years of experience in PC hardware and software support is required.
Experience supporting end-users is required.
Knowledge and use of a ITIL based incident management system such as Microsoft Service Manager or Service Now is required.
Professional appearance and demeanor are required.
Experience working as a desktop or network specialist in an enterprise network environment with Active Directory is required.
Strong level of knowledge of Windows 10/11 and Office 365 required.
Apptad Inc
