Job Description Need excellent skills in service now and PowerBI reporting, Strong hands on experience in SLA s and operations management. Strong hands on experience in Incident management and service management Familiarity with ITIL processes and Agile methodologies with strong desk side services background. Overseeing the deployment, maintenance, and enhancement of hardware and software support services. Supervising a team of IT professionals, ensuring the reliability and security of systems, and implementing best practices. Collaborates with various departments to understand the technology needs, aligning solutions with organizations objectives. Demands expertise in troubleshooting and resolving technical issues promptly, minimizing downtime and disruptions. Position requires a blend of strategic thinking and hands-on technical proficiency Awareness of industry trends, evaluating and integrating emerging technologies that can drive operational efficiency. Strong in Adaptability, problem-solving skills, and a proactive approach to IT operations are vital