We are currently seeking a Desktop Support Analyst to support a client in Washington DC. This is a contract position that runs until December 31, 2020 with the possibility of an extension.



US CITIZENSHIP REQUIRED



Experience with iOS development, powershell scripting, console management, MDM, and/or object oriented programming.

 

• The candidate should demonstrate strong technical knowledge and experience with Office 2016 (including Outlook), O365, Active Directory, Microsoft Skype for Business, Client Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 10.x.


• The successful candidate will be expected to interface with internal customers and various technical support teams. 


• The demonstrated ability to follow standard operating procedures and processes is essential.

The contractor is required have:

• At least Seven years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via CA Service Desk, BMC Remedy, ServiceNow or similar.


• At least 5 years' experience in with installing, configuring and supporting the Microsoft Windows 7/8/10 operating systems on laptops and desktop computers in a client/server environment.


• At least 5 years' experience in supporting common applications, such as Microsoft Office; experience with scripting using VB Script, Java-script, SQL, PowerShell, or HTML


• Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person. Demonstrated ability to concisely summarize and document client issues is required.


• 2 years minimum experience planning and executing activities using with Microsoft Project, Visio, Excel, PowerPoint and SharePoint


• Strong Level 1 network and VPN diagnosis and troubleshooting skills.


• Knowledge of iPhone smart phone support and administration.


• Demonstrated analytical and problem solving skills.


• Strong interpersonal and communication skills who can work with people at various levels of the organization.

ALTA IT Services, LLC is an equal opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other factor.