This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide

(a) High-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops

Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

To provide infrastructure administration functions

Providing on-site cover as part of a shift arrangement

Being prepared to work out of hours when required and to provide out of hours on-call support cover as required