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Need someone with Strong in MAC and Windows max of 10- 12 Years Exp. Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms. What youll be doing: o Develop a technical understanding of corporate IT environment so you can effectively support our users. o Answer to local and remote users configuration questions and other requests, helping them to solve problems. o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers. o Work to automate maintenance tasks. o Develop solutions which empower users to solve problems on their own and document the solutions o Help to plan HW and SW allocation ahead of time, especially for new employees o PC/Laptop refresh machine build with Admin duties. o Picking up Global IT Desktop tickets o Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support o Check/refurbish/reimage/proactive check a dozen user laptops o Supervising 3rd party vendors o Define mobile contract needs o Procurement duties For this, you need a deep understanding and experience with: o Windows laptop administration and problem solving o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN o Microsoft Autopilot o TCP/IP networking setup and solutions to common configuration problems o DNS, NIS, and DHCP administration o Jam F and Intune What else we need to see: o Fluent English Speaker. o A passionate dedication to providing excellence in IT support to your users o User application experience in a PC and mobile environment o Good all round user support in a global office environment o Be familiar with a ticketing system for user requests. o Have great personable skills and a good communicator o Someone who is helpful with a can do attitude o Always willing to learn new things and willing to learn from mistakes o Good organization and communication skills