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Desktop Support / PC Technician / L2 Support San Luis Obispo, CA- (Onsite)Duration : 12+ MonthsNumber of position- 2 General Description: As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high-quality technical support to customers. A Technical Certification (Microsoft/Client/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.Hardware support and troubleshooting Troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devicesNetwork troubleshooting experience Experience working with basic network hardware (switches) Troubleshooting connectivity issues Thorough understanding of wireless/wired networks.Experience-based Windows 7 support Configuration/imaging Installation environment General Windows OS troubleshootingCustomer service skills Comfortable working with people in a professional setting Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion. Flexibility to work in a 24x7 work environment. Excellent communication skills and telephone manner. Minimum experience - 6 - 8 years of technical experience in Desktop and Technical Support, Service Delivery including 2-3 years of experience in Medical Care/Hospital FS/IT Management.Desired Qualifications: BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. A Technical Certification (Microsoft/Client/Dell) and ITIL Certification would be an added advantage on this role.