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Desktop Support/ PC Technician Schaumburg, IL 60173 12+ Months C2H Responsibilities Provide exceptional and professional customer service to our clients Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to clients. Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools Route incidents that cannot be resolved to second level teams Collaborate effectively with other service desk team members Actively participate in the continuous improvement model; strengthening skills and working on areas of opportunity. Maintain dependable attendance and schedule adherence. Support projects as assigned by the Service Desk Lead/Manager1 Skills/ Knowledge Preferred Experience with Service Now platform Experienced providing technical assistance for both Mac and Windows operating systems, applications and hardware Proficient with diagnostics and troubleshooting using remote support tools Experience operating in and troubleshooting enterprise environments (WAN/LAN, Active Directory, DNS, DHCP, Print Services, etc Strong communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise Excellent organizational and time management skills Ability to adapt quickly to frequently changing policies. Initiative to research and resolve problems Ability to average a typing speed above 35 words per minute. A desire to self-reflect, give/receive feedback and continuously improve Ability to work in a fast-paced and deadline-oriented environment Education and Experience Associates degree required in related discipline or equivalent experience 6 months of IT Service Desk experience CompTIA A+ Certified Preferred