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IT Concepts (ITC) at its core is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to deliver solutions that work. As we continue to grow in the support of our government customers, we are looking for driven and motivated individuals to join our team.

IT Concepts is looking for an experienced Desktop Support Technician to support our IT infrastructure support efforts for the Social Security Administration

Roles and Responsibilities:

• Work with limited technical oversight among team members to ensure enterprise-wide consistency of support requirements by aiding the efforts of specialists on project(s) across components and/or technical areas;
• Maintain and ensure customers use of applications in Intelligent Workstation/Local Area Network (IWS/LAN) environments;
• Maintains and supports Agency applications, computer and/or network operating systems, and other system software;
• Possess effective oral and written communications skills to clearly convey issues, reports, and other deliverables to SSA counterparts;
• Manage the daily response to SSA customer requests for IT support services by providing IT support to customers both onsite and in remote locations;
• Image, configure, update, and deploy government laptops, and install, configure, and troubleshoot desktop and network printers;
• Setup, configure, administer, support and troubleshoot Microsoft Exchange email accounts;
• Create, support, administer and troubleshoot Microsoft Exchange distribution lists, individual and group mailboxes, and move mailboxes, user accounts across domains and update user information in the Global Address List;
• Support, administer and troubleshoot issues with Windows Operating Systems, Adobe products, and Microsoft Office Suite (including but not limited to: Outlook, OneDrive personal folders, OneNote, Word, Excel, Access, PowerPoint, Project, Visio, SharePoint Designer);
• Install, support and troubleshoot agency-approved third party auxiliary software including but not limited to Cisco AnyConnect VPN, Snagit, and others;
• Troubleshoot Network, internet/intranet and wireless network connectivity issues;
• Provide iPhone setup, configuration, troubleshooting and provide onsite and remote support for SSA customers;
• Create technical procedures such as how to documents;
• Create and present technical training.

Requirements

• Minimum of 5 years' experience as part of desktop support teams resolving customer service requests;
• Advanced experience with ticketing systems and escalation processes;
• Experience providing hands-on and remote customer support for LAN and laptop based hardware, software and peripherals;
• Skill in troubleshooting network, internet/intranet and wireless network connectivity issues;
• Knowledge administering and troubleshooting issues with Windows Operating Systems and Microsoft Office Suite (including but not limited to: Outlook, OneDrive personal folders, OneNote, Word, Excel, Access, PowerPoint, Project, Visio, and SharePoint);
• Familiarity with iPhone setup, configuration and troubleshooting.

Minimum Qualifications:

• Bachelors Degree in Computer Science, Information Technology, Engineering or equivalent combination of education and 5+ years of relevant work experience.

Clearance:

• A current SSA Public Trust clearance is highly preferred.
• The ability to obtain SSA Public Trust clearance is mandatory.

Benefits

The Company:

• Founded in 2003, IT Concepts was established with a simple yet important promise to deliver technology concepts that work. This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.
• Were an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.
• Were ISO 27001:2013, ISO 20000-1:2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratings
• Weve been named part of: Inc 5000s Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journals Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journals Best Places to Work in 2015, 2016, 2017 and 2019.

The Employer:

• We offer great benefits Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.
• We invest in our employees Every employee is provided with a stipend to invest in certifications, a masters degree, or even a doctorate.
• We work hard, we play hard -Nationals Games, Happy Hours, Holiday events, philanthropic endeavors, etcat ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.

IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.