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Hi, I hope you are doing great. Role- Desktop Support-L2 Location- 1133 S Cavalier Dr, Alamo, TN 38001 Type-Contract Job Details :- * Installation and moving of PC equipment as well as preparing equipment for disposal. * Software installation, OS upgrades , antivirus and windows patch updates. * Printer and other peripheral installation * Asset management and inventory update * Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure * Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications. * Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems * Participate in outage escalation * Create and maintain support documentation * Interacting with other support groups (local and global) within the firm across multiple platforms * Assist Corporate Services with receiving IT equipment from the loading dock, update inventory * Multimedia support/assistance in town hall setup or office event