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Desktop Support Location: US-GA-Atlanta Jobcode: 3058432f95e8f499ffa4ba07e7d56272-122020 Email Job
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Job Summary
If you want to take your love of computers to the next level in a fast-paced and challenging environment, we would love to have you join one of our client’s team of talented Desktop support. You will get the chance to work with multiple platforms and use your skills to influence their IT structure. If you are ready to use your expertise and education in a unique and fulfilling environment, we have the most intriguing project to reward your hard work.
Job Responsibilities
- Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.
- Provide immediate, direct customer support and troubleshooting help to end users through email, telephone and personal communication.
- Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
- Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
- Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.
- Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
Job Skills & Qualifications
Required
- Bachelor's in computer science or related field plus minimum three years' experience in Desktop support.
- Expert-level proficiency in a minimum of two unique operating systems
- Ability to work independently and collaborate with peers as needed
Preferred
- Experience with data center operations
- Strong oral and written communications skills
HonorVet Technologies
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