Desktop Support

Responsibilities:

• Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management


• Update and monitor ticketing systems


• Provide routine problem reporting and recommendations to management


• Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures


• Configuration and deployment of new desktop and laptop systems


• Troubleshoot and resolve hardware, software, and printing issues as they occur


• Assist IT related projects


• Provide new hardware/software for users as approved, assist in asset tag control and inventory management


• Install, configure, move, and retire PC equipment


• Coordinate and collaborate effectively with technical teams


• Establish and maintain good working relationship with clients

Requirements:

• Bachelor’s degree in Computer Science, Engineering, MIS, CIS, or a related discipline


• Knowledge of computer hardware


• Proficient in Office 2003, 2007 and 2010 Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users.


• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction


• Ability to work independently and with little supervision