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Perform Installs, Moves, Adds and Changes (IMACDs) of hardware and software Become familiar with companys infrastructure, key contacts, and escalations procedures as relates to other teams in the business Lead team of EUS onsite and take care of SLA management. Demonstrate outstanding understanding and communication skills when working with clients Perform break-fix support for a wide range of hardware, software and mobility issues Perform Backup Tape rotation and tape Library management. Perform server reboot as per requirement and coordinate with other team Mounting cartridges in cartridge libraries. Knowledge of popular operating systems, software applications, and remote connection systems. Sales support during business hrs. and outside business hrs. ( weekends, holidays) Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes Working in concert with internal IT teams to ensure the highest level of service delivery to user community Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting and maintaining Mobile Devices. Proven work experience with SCCM/Intune Good to have Mobile Device Management - Good to have Mac OS knowledge - Good to have Experience with endpoint management software platforms, desktop provisioning technologies and PXE Proficiency with Windows printing and scanning operations, including installation and support of network and office devices Proficiency with mobile devices, including enterprise software activation, troubleshooting and support Strong customer service and communication skills The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks Preferred Skills and common tasks on the job Experience-based Windows 10 support and Apple Devices o BitLocker encryption