TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client's mission is to discover and deliver innovation medicines and solutions that address complex health issues and enhance people's lives.

• 3-5 years of Mac support experience.
• Corporate level experience, not ideal to be coming from the genius bar, but would consider it.
• Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
• Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
• Experience working in a managed Mac environment. JAMF experience a big plus.
• The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.
• Multitasking and the ability to remain calm under pressure.
• Good decision making, quick learner, the ability to retain information.
• Methodical troubleshooting skills
• Apple Certifications are good to have but not required.
• More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.

• FileVault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.