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Hey there! We're QRY, a media-buying agency that specializes in scaling e-commerce brands. We know the ins and outs of paid media, use sophisticated data analytics, and employ a full-funnel marketing strategy to help e-commerce brands reach their most valuable consumers. We're not just any company - we're driven, innovative, and all about creating a happy environment where people love what they do.
Were looking for a Director of Operations to join our rapidly growing team. The Director of Operations will work with our leadership team to help build and optimize processes to improve agency outcomes and exceed client expectations.
If youre passionate about building systems and processes, driving efficiencies, and being a leader, this could be a perfect position. You should be results-driven, hard-working, independent, intellectually curious, and have a good sense of humor.
Sound good so far? Great! Lets learn more about what the role involves
Your day-to-day
This role involves scoping, implementing, and managing operational initiatives across 4 main sectors:
- Organizational Leadership:
- You'll play a crucial role in our long-term planning efforts, focusing on operational excellence and leading initiatives that make a real impact.
- Organizational Effectiveness:
- Working closely with senior leadership, you'll help streamline our service delivery by implementing changes and operational improvements.
- You'll be responsible for identifying and reporting on our resource needs and utilization across the business. Your insights will help us optimize our operations.
- You'll establish and maintain processes, tools, resources, and training programs to ensure we consistently deliver on our promises to clients.
- You'll own our agency operations stack, which includes managing project management, documentation, and collaboration tools (ClickUp, Harvest, Google Suite). You'll keep things running smoothly!
- You'll identify, develop, and implement new systems, processes, and protocols to enhance our service delivery.
- Financial Management:
- Collaborating with the finance team to oversee our overall financial management, you'll play a vital role in planning, controlling systems, and ensuring accurate reporting.
- You'll lead the assessment and forecasting of our financial performance against budget and operational goals, driving better cost containment and higher profits.
- Collaborating with the CEO, you'll directly manage the annual budgeting and planning process, helping us allocate resources wisely.
- Risk Management:
- You'll serve as our primary point of contact for legal matters, partnering with legal counsel to address issues related to copyright, antitrust, partnerships, and licensing.
- Youll oversee our organizational insurance policies, ensuring we have the right coverage in place.
Requirements
Experience: You have proven and successful senior-level, hands-on operations experience, ideally in the professional services industry. You know the ins and outs of making things run smoothly and have applied successful tactics in a previous role.
Education: Ideally, you have a bachelor's degree in finance, economics, business, or marketing. It's a plus that you've honed your expertise in these areas.
Leadership Skills: You're a natural leader who has successfully managed staff groups and taken charge of major projects or initiatives. Your vision and guidance make a difference.
Project Management Ownership: You've owned and managed project management systems and tools, preferably ClickUp. You keep everything running like a well-oiled machine.
Industry Passion: The e-commerce, advertising, and agency space excite you. You're genuinely interested in these fields and eager to make an impact within them.
Organizational Wizardry: You're known for your meticulous organization skills. You have a knack for simplifying and decluttering workflows and processes, making everyone's lives easier.
Analytical Mindset: You're an analytical thinker and system builder. You have experience identifying patterns, seeing the big picture, breaking it down into an actionable plan that gets results.
Optimization Enthusiast: Improving processes and workflows is your jam. You have a keen eye and proven experience for spotting opportunities to optimize and make things even better.
Communication and Time Management: Your communication skills are top-notch, and you're a master of time management. You know how to juggle multiple tasks effectively.
Creative Problem Solver: When challenges arise, you're ready to jump in and troubleshoot with creative solutions. You enjoy tackling problems head-on and finding innovative ways to overcome them.
Continuous Learner: You have a genuine passion for learning. You stay updated with the latest trends in digital advertising and marketing, always expanding your knowledge base.
Remote Work Environment: You understand the importance of a clean and quiet work environment suitable for video conferencing. You respect digital etiquette and ensure smooth virtual collaboration.
Benefits
QRY encourages every team member to bring their whole self to work and we provide perks and benefits that matter in making this a reality.
Competitive salary. We offer a market-rate salary ranging from $130,000.00 - 150,000.00 per year, based on experience.
Quarterly bonuses. Enjoy quarterly bonuses tied to company revenue.
USA remote flexibility. Choose your ideal workspace, whether its your home office or a coffee shop.
Time off made easy. Take advantage of our unlimited PTO policy (at least 14 days annually) and our 14 paid company holidays.
Comprehensive healthcare. We prioritize your wellbeing with exceptional health, dental, and vision insurance, fully covered for employees by QRY. We also offer a $100 monthly budget for your wellbeing, i.e. gym memberships, coworking day pass, etc.
Secure your future. Participate in our 401k program with a company match.
Growth and development. Nurture your learning and development with our investment to L&D, growth opportunities, and tools such as our Learning & Development Philosophy + Policy, role matrices, and skill assessments.
Latest tech. Team members are provided with the latest Macbook Pro and a one-time $500 stipend to set up their at-home workspace.
Celebrate and connect. Join us for annual team retreats (weve been to Austin, Tennessee, and Utah to name a few), weekly Coffee Chats, and monthly Happy Hours to foster our vibrant culture.
Sounds great, right?! So, what happens next?
Once youve completed the application process below, our hiring team will review your resume and reach out via email if your experience is a match. From there, you can expect a 5-stage interview process, including initial chats with the Director of People + Culture and CEO, Predictive Index Assessments, a panel interview, and informal chats with other members of the team. Each stage has been carefully crafted to ensure we get to know you, you get to know us, and ensure confidence from all parties on fit.
Lets go
Dont miss out on this opportunity to contribute your expertise and grow with us. If youre passionate about the world of media-buying, love working in a dynamic and innovative agency, and are ready to make a real impact with your skills, we want to hear from you. Dust off that resume, hit the apply button, and lets go. If you have any questions about the role or QRY, feel free to email our hiring team at careers@weareqry.com(link removed)>
QRY
