Dispatch/customer service needs 3 years of experience

Dispatch/customer service requires:

• Dispatching background


• analyzing calendars to rearrange schedules, invoicing, and working with technicians responsible for scheduling the technicians for the work.


• job chargeable invoices are getting over to the billers for invoicing.

Dispatch/customer service requires:

• Receives customer requests for unscheduled or scheduled service.


• Determines customer needs and matches appropriate Technician or Team Lead to the need.


• Communicates the action plan and services to be provided directly to the customer.


• Ensures work has been performed to the customers’ expectations and performs follow-up with the customer, as needed.


• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.


• Upon completion, reconciles all service requests daily.


• Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules.


• Maintains consistent communication with assigned Technicians.


• Follows up on activities to ensure completion in an established timeframe.


• Assists with creation of quotations.


• Develops and maintains viable long-term relationships with customers and subcontractors.