Dispatcher - Commercial HVAC/R Contractor

What we need? A great communicator, problem solver who’s calm under pressure. Those are the qualities we look for in a dispatcher!

Who are we? Strause Refrigeration is a Commercial HVAC/Refrigeration Contractor serving Ohio and Michigan for 53 years. Our company stands by our work and boasts the highest trained, skilled HVAC/R technicians in this part of the country. We work hard and fast, and our customers love us!

What you're responsible for? As dispatcher, you are responsible for directing and monitoring daily assignments of our technicians, answering phones, scheduling our customer’s service/maintenance requests, ensuring jobs are completed as scheduled, assist with job quoting, implement timely orders and arrival of parts, coordinate vehicle service and repairs and notify Service Manager/Management of concerns that could disrupt our highly regarded service. Problem solving is your game!

What do we offer? Full Time Competitive Salary, Paid Vacation and Holidays, 7:30am – 4:30pm weekdays, offices based in West Toledo

What are we looking for? Dispatch experience, High school diploma or GED equivalent, Ability to manage high call volume and work well through periods of high stress and fluctuating workloads. Strong knowledge of greater Toledo area, Dispatch and GPS software knowledge a plus (Fleetmatics, Work and Reveal), Office/Internet computer skills, Excellent communication and customer service skills. May have periods of constant interruptions and required changing from one task to another without loss of efficiency or composure.

How to apply? Email us your resume and tell us why you think you’d be a great fit for team.