Evaluate customer calls and match the right technician for every job. This position is located at our main Headquarters in Bridgeville, PA. Experienced Dispatchers.



Responsibilities:

 

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.


• Relay accurate information to technicians, ensuring proficient, quality customer experiences.


• Manage the whereabouts and needs of every technician in the field.


• Record the results of each service call and create report summaries for senior management.


• Be professional and establish customer rapport, encouraging repeat business.


• Respond to customer requests, resolving issues and promoting the brand.


• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.


• Update customers throughout the day on the technician's progress.
  
  
  
  Competencies for Success:
  
   


• Develop a proven track record in the Dispatcher service.


• Dispatching Experience


• IT competent; good typist and proficient with phone systems.


• Highly organized with exceptional follow-through abilities.


• Strong verbal and written communications.


• The personality that blends well with a fast-paced, goal-driven environment.


• A competitive individual contributor who also loves to win as a team.


• MUST BE AVAILABLE TO WORK WEEKENDS and Holidays
  
  
  
  Interested? Reply to this posting with your resume or information.