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Dispatcher Location: US-GA-Savannah Email this job to a friend
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Job Summary: With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time. Primary Duties: - Receive and process all incoming customer calls for service
- Open work orders upon receipt of each call
- Dispatch road jobs efficiently
- Maintain Crown E-Order Board and update service channel regularly as needed
- Utilize the SoftBase dispatch system to its full capacity
- Review all work order header information for accuracy
- Assist technicians as needed
- Manage all Lift Power vehicle PMs
- Open and process POs and receipts for sublet, van maintenance
Requirements **Must have the ability to work in a fast paced environment, multi-tasking is required** - Strong written and verbal communications skills
- Strong data entry abilities
- Customer service experience with multiple phone lines/ incoming calls
- Organized and detail oriented
- Strong decision-making skills
- Ability to work on multiple tasks at one time
- Administrative abilities (typing, filing, etc)
- Strong Microsoft Office skills
- Ability to work well in a team environment; works well with others to serve external and internal customers
- Safety oriented
- Dispatch experience preferred
Benefits - Competitive Health and Wellness Benefits
- 401(k) with Company Match
- Company Cell Phone
- Employee Appreciation Program
- Voluntary Wellness Program
- Paid Training
Lift Power Inc
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