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Documentation Specialist
Location: Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Basic Purpose:
To support the Lending Vendor Management Team by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Client Systems. Develops alternate course of action based on precedent or policy.

Major Responsibilities:
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Conduct research and preparation of reference material
Ensure effective management of projects from inception through implementation
Identify, communicate, and resolve technical, tactical, and operational project issues and risks
Maintain documentation library to ensure currency of processes
Provide training to end user in the use of electronic manuals and reference material
Review proposed policy and procedure changes for technical adequacy, completeness, and compliance to regulations
Administer and develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Ensure clear, concise, and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Organize policy and procedures according to set standards
Recommend strategy for communications
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions, and communications
Perform other duties as assigned

Qualifications and Education Requirements:
Bachelor's degree in Communication Studies or the equivalent combination of training, education, and experience
Ability to work independently and in a team environment
style and standards
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in researching, compiling, and documenting data, business processes, and workflow
Experience in working and participating in cross-functional, multi-dimensional teams and projects
Working knowledge of PC and web/internet-based technologies e.g. HTML, Excel, PowerPoint, Microsoft Office Suite, trends/issues, management, editing/authoring tools and development
Basic database and presentation software skills
Basic skill capturing and translating processes and requirements into easily understood terms
Basic skill exercising initiative and using good judgment to make sound decisions
Basic verbal and written communication skills
Effective organizational, planning and time management skills
Effective skill following, interpreting, and applying relevant data/instructions to guidelines,
procedures, practices and regulations

Desired Qualifications and Education Requirements:
Working knowledge of the Client products, services, programs, policies, and procedures
Experience in technical writing and development of standard operating procedures
Experience in maintaining SharePoint content
Experience and/or involvement in dealing with outsourced relationships
Experience in translating foreign material and conveying it in a way that is easily
comprehendible for the end-user
Experience in training teams and managing large-scale change

For immediate consideration, please apply directly or contact Ryan Pustilnik at