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Join the 10X ERP team as a Dynamic Customer Support Champion in our Houston office! This role is perfect for those passionate about technology, eager to assist customers, and thrive in a fast-paced, vibrant work environment. As the frontline hero for our customers, you'll manage help desk issues through HelpScout, ensuring a swift and efficient resolution. You'll also collaborate closely with our development team, providing crucial feedback and testing solutions to enhance our cutting-edge ERP software. This in-person role offers a unique opportunity to have a direct impact on our product and contribute to the success of our customers.

Requirements

1. Tech-Savvy: Comfortable with Skype, G Suite, HelpScout (or able to quickly learn modern tools).
2. Communication Skills: Excellent verbal and written communication skills.
3. Problem-Solving: Strong analytical and problem-solving abilities.
4. Team Collaboration: Experience working in a team environment and collaborating with technical teams.
5. Adaptability: Ability to adapt in a fast-paced and evolving tech environment.
6. Educational Background: Preferably a degree in a relevant field or equivalent experience in customer support or technical roles.
7. Location: Must be located in or willing to relocate to Houston, TX, as this is an in-person position.

Benefits

1. Competitive Salary & Growth Opportunities: Attractive compensation package with room for growth.
2. Health & Wellness: Comprehensive health insurance, including dental and vision.
3. Learning & Development: Access to training programs and workshops to enhance your skills.
4. Modern Work Environment: Work in a state-of-the-art office that's clean, tech-friendly, and conducive to innovation.
5. Team Culture: Be part of a dynamic, supportive, and forward-thinking team.
6. Impact: Directly contribute to the success and improvement of our ERP software, influencing the growth of businesses we support.
7. Work-Life Balance: Commitment to employee well-being with a balanced work approach.