Bachelor's Degree in information Technology or related field, or applicable work and education experience, required.
Excellent written & verbal communication and problem-solving skills
Excellent project management and organizational skills
Working knowledge and understanding of Microsoft SQL Server, and JavaScript
Intermediate to Advanced knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
Minimum of 5 years of experience required, which includes:
o Microsoft CRM experience
o Database Management
o Information Systems Architecture
o Programming, Software Applications and Workflow
End-User Support on Dynamics CRM
Experience working on multiple implementations of Microsoft Dynamics 365 CRM solutions
Excellent understanding and knowledge of core Microsoft Dynamics 365 CRM modules.
Responsibilities
Involved in all stages of the project life cycle. You will interact directly with clients to identify problems, then propose, develop, implement and support the solutions
Coordinates project efforts with varying degrees of complexity, deadlines, goals, etc.
Create detailed project documents including but not limited to a Business Requirements Document, Design/Deployment documents, configuration document and other technical documentations. Recommends best practices and business process efficiency improvements.
Makes management presentations and submits reports as required.
Design and execute test plans to ensure that high quality, intuitive functional solutions are delivered
Gather complex business requirements and translate those requirements into a solution design.
Lead design sessions; architect and document solutions that are aligned with client business objectives
Analyze client business processes to identify opportunities for improvements, perform gap analysis, document and translate business requirements into well-architected technical specifications and solutions
Develop and manage client facing deliverables
Lead, manage and implement projects in application software and Microsoft Dynamics 365 applications
Provides end-user support and troubleshoots solutions to correct issues related to Dynamics CRM implementations.
Configures and deploys solutions, working with internal business partners to develop customized CRM end-products developed for internal customers.
Oversees and provides documentation of technical and help documentation for the business and/or CRM users.
Delivers CRM training to internal customers, ensuring thorough understanding of use and ongoing assistance.
