Key Responsibilities:

• Design solutions, including process maps and workflow diagrams in alignment with standard coding practices and technology requirements.


• Collaborate with Dynamics CRM Administration on day-to-day activities and enhancements.


• Work with IT Business Analysts to understand business requirements.


• Work with Project Managers to build development plans and execute to that plan by meeting communicated milestones and functionality.


• Consult with application and solution architects to assure alignment with strategic direction for IT development.


• Converts logical design into program code. Analyses, reviews and rewrites programs to increase operating efficiency.


• Researches the setup and functionality of each supported module and advises/assists functional users with questions and debugging of problems.


• Evaluates and tests vendor-supplied software packages. Determines compatibility with existing systems.  Provides technical support and troubleshooting for vendor software.  Installs and tests vendor upgrades and patches.


• Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on the existing modules.


• Develops system and program test plans. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results. Debugs systems and programs.


• Supports user acceptance testing to ensure successful migration to new software versions.


• Trains users in the use of report writers.


• Prepares technical reports, memoranda, and instructional manuals as documentation of program development. Maintains user manuals, system design documents, and program documentation.


• Writes instructions to guide operating staff during the use of on-line software and production runs.


• Performs reporting tasks utilizing site-standard reporting tools.


• Logs, monitors, and manages event calls regarding reported problems.


• Documents change control.


• Analyzes data and reports, conducts research, develops plans, procedures, and goals, and presents information to others.


• Performs on-call support functions.


• Performs other duties as assigned.


• Regular and reliable attendance is required

Education & Experience:

Required:

• Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience


• 3 years of application development and support experience with Dynamics CRM


• 2 years of experience integrating Dynamics CRM utilizing C#, NetCore, Visual Studio and other frameworks, workflows and plugins


• API development with source systems

Preferred:

• 4 years general application development and support experience


• Extensive experience with custom coding and integration with CRM packages to include