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Job TitleE2E Business Process Expert (Services Centre Of Excellence)
Job Description

Job title:
You are a part of the Services Centre Of Excellence with a focus on End-2-End Business process design, with the key purpose of full deployment into our Businesses & markets.
Your role:


Being a Philips Business Process Expert in the responsible area of Service Tools Management & Tools Calibration - developing, designing, implementing, and driving continuous improvements of the standardized business processes & capabilities across Philips Health Systems Customer Service.

Being a process custodian and ensuring adoption of proven practices.

Capturing learning and actively sharing success within your network.

Assembling and leading global, cross-functional Design Reference Groups which consist of Business Process Experts and Subject Matter Experts from the Regions and the Businesses

Actively seeking external input via go-look-sees to get best practices, and best in class ways of working from other companies.

Working closely together with other BPEs & supporting Philips excellence representatives, aligning content deliverables such as Training material, Change Materials, job descriptions, performance mechanisms, work instructions within project timelines.

You're the right fit if:


University degree

Minimum 5 years of relevant working experience in a changing and fast-paced environment.

Additional continuous improvement subject area certifications, or process design (e.g. Lean, Six Sigma) preferred

Experience in Service Operations, Tools management & Calibration preferred

Healthcare Sector or cross-sector project management experience will be an asset

Proficient in English


Our benefits:


Hybrid model of working

Annual bonus based on performance achieved

Private medical care with the option to extend it to family members

Benefit System cards

Discount for Philips products

Wide variety of trainings & learning opportunities

Promotion of a healthy lifestyle in the office

Employee Assistance Program

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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