Candidate technical background:

• Applicable EDI Experience (Required, 2 years)


• Familiar with ACD systems. (Required)


• Familiarity with complex Web based applications. (Required)


• Experience handling customer financial information. (Required)


• Experience with invoicing and payment processing processes. (Required)


• Proficient in Excel, Word Experience with process analysis and documentation. (Required)

Job description:

• Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/BCBSSC lines of business.


• Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.