Report this Job
END POINT SPECIALIST/MICROSOFT TEAMS ADMIN |
CONTRACT | ON-SITE DALLAS, TX 75202
PHONE+ SKYPE
Description:
Phone/ Endpoint: Moves, Adds, and Changes (MACs) of Microsoft Teams phones shall be performed Monday thru Friday beginning at 8am and ending at 5pm and after-hours support when needed.
Microsoft Teams and Voice Support:
Assist user setup
Enabling/Disable/Modify
Number assignment
Assist with Teams, Meeting, Voice, Video and sharing policies. Assist with Guest
Access add and remove
Assist with Conferencing number assignment
Assist with phones sign in issues
Basic call troubleshooting
Assist Number Normalization and call routing
Assist with Teams Room Systems Teams and channel basic add/remove/change
Assist with Federation
Call queue changes and troubleshooting
Auto Attendant changes and troubleshooting
Voicemail setup, changes and troubleshooting
Create new and manage existing teams
Assist with opening support ticket with Microsoft when needed
Manage service requests
Monitor service health
Projects: Complete Projects requiring Microsoft Teams and Microsoft Teams Voice support.
Incident/Problem Tracking: Incident and problem resolution shall be performed Monday thru Friday beginning at 8 am and ending at 5 pm.
The technician will need to coordinate/work with the Company's Network Operation Center (NOC) when required to solve incidents and problems.
System Documentation: Keep all system documentation including Disaster Recovery documentation accurate and current.
Create and maintain as-build documents to track all systems configuration change
Regards,
Hanish Singh IT Technical Recruiter
201-778-9266 | Hanish@stellentit.com | G-talk:Hanish@stellentit.com
Stellent IT LLC
