Come join our team and help Pennsylvania citizens stay warm during the winter season! Energy Assistance Workers play a vital role in providing heating assistance for families in need. If you are detail-oriented and have excellent communication skills, we would love to hear from you.

The Department of Human Services provides a competitive salary, contractual pay increases, and opportunity for advancement!

As an Energy Assistance Worker, you will process initial benefit applications and crisis applications for the Low Income Home Energy Assistance Program (LIHEAP). This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance. After receiving on-the-job training, you will perform various duties such as interviewing clients, acting as a liaison with heating vendors, and reviewing and completing applications received in order to recommend approval or disapproval of benefits. The majority of this job is completion work through data entry. Work assignments are limited in scope and performed under close supervision of an Income Maintenance Casework Supervisor, who reviews work for completeness, accuracy, and adherence to the program regulations.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

• This is a non-permanent full-time seasonal position with the LIHEAP program. Seasonal employment runs from approximately October to April, but employment may begin as early as September and last until June.
• Work hours are 8:30 AM - 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Schedule may change based on operational needs.
• Travel: As needed
• Overtime: As needed
• Shift work: No
• The Department of Human Services provides excellent benefits, pay increases, paid leave, as well as opportunities for career advancement.
• WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy will be given to candidates who live within Westmoreland County. If no eligible candidates who live within Westmoreland County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date(link removed) Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.