Department:  Carton Gluing

Position reports to:   Production Manager

Summary:     

The Customer Fulfillment Technician position can be the beginning of a challenging life long career or can be used as a stepping stone within the organization.  Employees will work one on one with a mentor and will receive proper training in safety, quality systems, and job function.  Customer Fulfillment Technicians will inspect product and place it into the hopper of the folder/gluer at production speeds.  Documentation and paperwork need to be properly completed before the job is released to the next department.

Job Duties/Responsibilities (The “What”):

• Packing of glued cartons into corrugated cases for shipment to our customers.


• Completes all documentation and reporting in the ERP accurately.


• Inspection of product being produced on the folder/gluer.


• Assists in minimizing the scope of remakes (identifying problems in a timely fashion through inspection).


• Provides information to the operator, production lead and/or management during the production run minimizing waste.


• Performs other related duties as required.

Leadership (The “How”):

• Lives and conducts business by a values-based “walking the talk”.   Leads and maintains a high level of consistency between what is said, and what is done.  Is committed to the “What” that needs to be done, and also the “How”-- the manner in which it is accomplished.


• Is committed to employee engagement and fostering two way dialogue and active communication with employee owners on all shifts.  Is committed to a visible presence with all teams.


• Holds people in high regard.  Gains buy-in from team members, is transparent, credible, and trustworthy.  Has the courage to tell the truth, and is able to resolve conflict. Encourages skill development and learning.


• Grasps the power of Employee Ownership, and can relate positively with Employee-Owners.  Is able to coach, encourage, support, teach, counsel, correct, and hold accountable.


• Committed to lean and process improvement. Has a bias for action, is committed to Lean practice and discipline, works effectively with teams, is comfortable with data and utilizing it to influence business decisions.


• Ability to lead and influence.  Leads by example and models exemplary behavior, including emotional balance and maturity.  Ego is appropriately in check.


• Supports the Cultural Behaviors and understands their role in both the external competitive and internal employee-ownership arenas: Quality Lifestyle, Customer Experience, Lean Enterprise, and Solutions Engineering.


• Believes that most people want to do a good job, want to be part of a successful company, and desire to make a contribution to that success in a meaningful way.  These influence how the Leader interfaces with others and approaches business challenges.

Requirements:

• Motivated individual with good communication skills.


• The ability to understand defects which may be encountered in the manufacturing of Folding Cartons.


• A positive attitude and good attendance with the willingness to work overtime on short notice.


• Team player that believe safety must always be practiced and be a priority.


• Hand eye coordination to feed or catch product in a fast paced production setting.


• Accurate reporting in the ERP and on other documentation.


• An eye for detail will be critical for detecting quality imperfections during production.


• The ability to make quality decisions while under production pressures.


• Mentoring skills for training new and inexperienced members of your team.


• Physical Requirements: Twisting, turning, squeezing, grasping, reaching, reaching over equipment, kneeling, crawling, pulling, extended periods of standing, ability to lift 50 pounds.