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Escalation Specialist - Voice Process
Location: IN-Noida, Gurugram
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Job Description Key Responsibly Included: - Handle and track customer queries, online ratings, customer reviews, and grievances etc
- Employee will be responsible for the communication that go out on Valuedrive's brand's social media platforms such as hs tive Supply Facebook, twitter, and review websites such as mouthshut
- Will be responsible for timely tracking, processing, and responding to customer queries/reviews/grievances.
- We are looking for candidates with a strong command over English and an attention to detail.
- Good understanding of social media platforms.
Requirements: - Relevant experience in Escalations
- Graduate degree
- High empathy and strong customer orientation
- Strong command over the English language (written and verbal)
- High empathy and strong customer orientation
Work from office only (Gurugram) Language required - Fluent English(written and verbal) Interested one can contact us at hidden_email +91-hidden_mobile Employement Category:Employement Type: Full time Industry: BPO / Call Center Role Category: Customer Service (International)Customer Service (Domestic) Functional Area: Not Applicable Role/Responsibilies: Escalation Specialist - Voice Process
Valuedrive
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