Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Industry: Banking

Job Title: Customer Service Representative

Location: SIOUX FALLS, SD, 57104 (Hybrid one week from office, one week from home)

5-6 weeks of training from office.

Duration: 6 Months (Possible Extension)

Start Date: ASAP

Pay Rate: $17/hr - $20/hr

Project Scope

The resource will be supporting retail service products to research and resolve escalated complaints.

Required Skills:

• Ability to research, take notes, and document complaints


• Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level calls per day)


• Strong organizational, multi-tasking, and prioritizing skills - candidates will have to manage a pipeline of complaints


• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Desired Skills:

• Finance or banking experience


• Direct customer service experience