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Escalations Specialist, AML Compliance Santa Ana Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, its time to join Western Union as an
Escalations Specialist, AML Compliance.





Western Union powers your pursuit.

We are looking for someone who will have to provide key support to the KYC operation as
Escalations Specialist, AML Compliance.



Role Responsibilities

Handling higher level investigations, assisting on escalated inquiries received over the phone, e-mail.
You will perform analysis and quality monitoring of cases and call volume via real-time queues, support and foster a positive and high-performing culture within the team.
You will be responsible for identifying and finding a course of action for technical and other issues reported.
You will need to be attentive to details and capable of working and prioritizing effectively under stress or in difficult situations.
You will be responsible for providing support to specialists who work on anti-money laundering (AML) compliance programs, including Global Sanctions, KYC, GFCC, GDD and/or other Compliance programs.
You will be responsible for distributing work to specialists with the goal of meeting SLAs.
You may be required to prepare and distribute reports for your function.
You will have to represent the department and if required assist on the ongoing training or projects.
You will be assisting the Team Leader with other tasks as required.



Role Requirements

At least 1 year of experience in an AML Compliance position.
Intermediate knowledge of MS Office programs.
We require you to be fluent in English written and verbal skills (English level B2+ minimum).
Formal education bachelors degree desired (Business Administration, Finance, or Industrial Engineering) and be Yellow belt certified or commit to getting certified.
Analytical, problem solving, good communication and customer service skills.
Strong ability to multitask, proactive, make fast decisions independently, self-motivation, and results-oriented approach.
Schedule flexibility, including weekends and national holidays.
Desired interest in leadership career path.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)




Benefits




You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
Asociacin Solidarista
Paid time off including extended maternity leave.
In house company doctor services
Continuing Education
Transportation services options
Parking spaces
Hybrid model work
Flexible Working Schedules if applicable
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Carpooling Program
Price Smart membership
Pan American Medical and Life insurance
Cafeteria Subsidy

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.#LI-SVA




Estimated Job Posting End Date:02-23-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.