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Client: Vermont Frames & Foam Laminates of Vermont

Website: Vermont Frames & Foam Laminates of Vermont

Role: Estimator & Technical Salesperson

Location: Starksboro, VT

About Vermont Frames

Established in 1976, Vermont Frames and Foam Laminates of Vermont have been designing, handcrafting, and erecting timber frames and SIPs in the mountains of Vermont for over 47 years. We are dedicated to hand crafting the highest quality timber frames and SIPs that will stand the test of time for our customers.

The Design Team

This role is a critical part of the Design Team. The Design Team designs and lays out the technical drawings for the timber frames and structural insulated panels (SIPs) that the SIPs Team and Timber Cutting Team use to manufacture our products. Those drawings are also used by our Field Install team to assemble the timber frames and SIPs into completed structures. As such, their drawings are crucial to the success of the whole team.

Additionally, the design team is the primary interface for the company with our customers. They are often the first people to pick up the phone or respond to an online inquiry about building a timber frame or SIPS structure with us.

The Design Team has a can-do attitude and strives to do their best to meet the exacting standards of our customers.

They work closely with architects, engineers, suppliers, and builders, as well as the customers themselves, to refine the customers vision for their home or commercial building. They often make thoughtful edits to the design in order to take advantage of the unique aesthetics and properties of timber frame and SIP structures. Frequently, they adjust designs provided by external sources to optimize the structure based on how Vermont Frames and Foam Laminates of Vermont manufacture and assemble buildings. They apply their industry knowledge and know-how to develop thoughtful and nuanced edits that make the cutting and assembly of our products more efficient and stronger.

This role will support and report to the Timber Frame Sales and Operations Manager, and the SIPs Sales and Operations Manager, and receive on-the-job training in our design process. This role will involve working closely on a daily basis with all the other teams across the company to ensure all aspects of a project are properly planned for, resourced and delivered on time and on budget.

Interested applicants will be expected to complete an onsite skills and technical assessment at our shop in Starksboro as well as in person interviews with the team. References will be asked for.

We have a close, tight-knit culture here that we are very proud of. We work closely together and keep a good sense of humor.

The Design Team is fun, dynamic and in an everchanging environment, involving building structures in beautiful locations across the northeast United States. We value a strong work ethic and attention to detail, as the work this team fundamentally shapes the buildings that our clients will live or work in for decades to come.

Role Description

The Vermont Frames & Foam Laminates of Vermont Estimator & Technical Salesperson role will be responsible for:

• Develop estimates for timber frame and SIP packages for customers, with an understanding of the impacts and implications of design changes requested by customers as they relate to:
• Cost
• Constructability
• Engineering / structural soundness
• Aesthetics
• Energy efficiency
• Responding to inbound customer inquiries (phone, email, website form submissions, walk-ins, etc.) in a timely manner (less than 48 hours, ideally less than 24 hours).
• We prioritize being helpful and courteous to our customers by spending time with them, answering their questions, being helpful, even when they are outside of our normal scope, in order to cultivate a trust-based relationship with them.
• Knowledgeably explaining Timber Frames and SIPs to our customers, highlighting the advantages and considerations inherent in these building systems
• It will be critical to understand and clearly communicate to customers, builders, and architects, how we integrate Timber Frames and SIPs into the larger overall building to create strong, beautiful long lasting energy efficient homes and commercial structures.
• Develop and maintain relationships with engineers, architects, builders, general contractors, subcontractors, and vendors in order to increase referrals and sustain the strong reputation of this company as a provider of high quality timber frames and SIPs.
• Competently and thoughtfully read and interpret customer/builder/architect provided blueprints, architectural plans, etc., and then think through how to integrate and fit a Timber Frame and SIPs package into those plans in a manner that leads to a structurally sound and beautiful building.
• Managing competing priorities and hitting deadlines.
• Develop preliminary drawings, where warranted on a case-by-case basis, to help customers grasp what our intended Timber Frame and SIPs packages will look like, what is in scope, what is out of scope.
• Coordinate between various teams both within the company, and with external stakeholders, see the big picture, and pull it all together for a customer so that expectations about scope and timeline for their projects are managed appropriately.
• Be one of the voices of the customer back to the rest of the company, feeding back what customers are saying on the phone and in email, what we can learn from it, and how we can continuously improve how we engage with, and deliver value to, our customers.
• Support and manage collateral projects, such as developing new content for our website, updating estimating worksheets, researching new materials and building techniques, etc.
• Visit job sites to perform site surveys and help customers, builders and their stakeholders plan their projects with an understanding of how we erect timber frames and SIPs.
• Submit Estimates for review by the Timber Frame and SIPs Managers.

Required Skills, Attributes, and Experience

• Strong independent work ethic, self-tasking, not requiring close management.
• Salesmanship - able to get customers excited to choose Vermont Frames and Foam Laminates of Vermont to build their timber frame and SIP homes. Ability to effectively communicate and build rapport with clients.
• A team player with a sense of mutual obligation. Someone who leans in to help teammates and volunteers when there is work that needs to get done. We all sink or swim together.
• Follow through.
• Enthusiasm and a positive mental attitude. You have to like talking to people to enjoy and be good at this job.
• Minimum 3 years of construction experience. It is important to know how buildings go together, in order to answer customer questions on the phone competently and professionally.
• Proficient in AutoCAD and SketchUp.
• Detail oriented.
• Strong written and verbal communication skills able to answer questions professionally and promptly, while synthesizing complex situations into clear and easy to digest language.
• Excellent presentation skills, and the ability to interact with our customers in a manner that builds credibility and instills confidence that we are going to deliver on our contractual commitments.

• Proficient with Word, Excel.

Recommended Skills

• Ideally 5 or more years construction experience.
• Experience with Timber Framing and SIPs
• Previous customer facing work experience
• Familiarity with CRM systems and workflows

Gallagher, Flynn, & Company, LLP has been retained to conduct this search. While we appreciate all interest in this opportunity, only candidates most closely aligned with our search will be contacted.

Disclaimer: What is listed above is representative of the position's responsibilities but is not meant to be an exhaustive list. Responsibilities may change during employment at the company's discretion. Mortise and Tenon LLC does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors.