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Must have knowledge about EOP and the power shell scripting2. Must have knowledge on CES or IronPort3. Must have knowledge about EOP rules4. Must have knowledge about Outlook issues5. Hands on experience for Exchange 2010, Exchange 2013. 6. Client connectivity knowledge related to exchange 2010 and exchange 20137. Providing Level 2 support for Exchange 2007/2010/2013/O365 users 8. Should the team to achieve customer satisfaction/SLA9. Excellent Written and communication skills10. Interact with different support team/customer to resolve the issues within SLA time period11. Attend customer meeting and full fill customer expectations12. Operational management of a Global Exchange domain13. Participate in a 24X7-hour on-call rotation to provide after business hours support14. Physical and logical server monitoring of Microsoft Exchange 2007/2010/2013 systems including hardware, operating system and applications15. Monitor e-Mail messaging to internal and external Domains (Internet), SMTP