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Job Description

Role & responsibilities

• To update the TPA Ids in the HIS
• To co-ordinate with the Billing executive for discharge summary
• To maintain individual TPA status as regard to the outstanding, bills submitted and payment status
• Meeting the new admission
• Ensure that the patients/ attendance is kept comfortable at all times and ensure to meet their requirements during the admission process
• Daily briefing with the billing team
• Prepare Duty roster for the team and ensure that the same is being followed
• Training for all Billing staff on grooming standards, communication skills and any other training pertaining to this department
• Liaise with concerned departments
• To coordinate with consultants in regard to the updating of the surgery
• To maintain discounts issued to patients with approval of the management.
• Assist in monthly MIS report

• To answer & to attend the patient queries.
• Explain the package and give the cost estimation sheet to the patient at the time of the admission.
• Book and allot the rooms to the patients at the time of admission. Prior booking can be done in case of suite rooms.
• Collection of Interim Advance.
• Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients.
• Carrying out the Registration Process and generating MHID Cards for patients (This is not applicable to IPD GREs).
• Familiarize operating the barcoding / Credit card machine for billing purposes
• Ensure the entries of all the diagnostics, medications and services done for the respective patients
• List down consultants visiting the ward and patients and update records of patients with consultants visits with different categories of consultants (specialist, super specialist)
• Monitor bed side procedures carried out for patient and ensure that charges of the same are billed
• Ensure that the patients relative/attendant pays the bill on a day to day basis and escalate to Facility Director / Manager Operations in case of nonpayment.
• Coordinate for the referral doctor appointments for the inpatients.
• Responsible of Referral Doctor Accounting.
• Responsible for Visiting Consultants Accounting.
• Arrange for blood as per doctors advice. Make and enquiry at the respective blood bank, blood to be send for cross matching and as per requirement either reserve the blood or get the blood in the patients name.
• Responsible for updating /revision of packages as per the management instruction.
• Ensure that all the entries have been entered in the final bill before discharge of the respective patient.
• To maintain individual TPA status as regard to the Outstanding, Bills Submitted & Payment Status.
• Discharge summary has to be prepared and get it checked by duty doctors and signed by them. and coordinate with the in charge of wards as regard to reports collection.
• To compile all investigation reports, Discharge Summary & the other relevant documents along with the patients final Bill.
• Take signature of the patient/attender in the handing over register, after handing over the documents to the patient at the time of the discharge.
• Baby book with the baby pic has to be handed over to the patient
• Conduct online registration of the births and deaths in the hospital.
• Coordinate and hand over the birth certificate to the customers.
• Ensure that there are no delays or waiting periods during discharge of patients

Preferred candidate profile

Good interpersonal Skills

Pleasing Personality

Communication Skills

Fluency in English, Regional language

Computer Proficiency

Costing Knowledge

Perks and benefits

As per standards

Job Classification

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