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(3-7 Year's Experience)***Please use this section to describe the type of contractor you wish to engage, including the job role, qualifications, experience, and other information required for a qualified candidate. The agencies that receive your description will submit candidates on this basis, so please be as specific as possible. The following is a GENERIC job description to assist you in getting started.***

The main function of an account manager is to manage the operational service and support needs for Visa member banks and associations in a help desk environment.

Education/Experience
High School Diploma or GED required
3-7 years financial services related experience required; credit/debit card experience preferred
Major Job Duties and Responsibilities
Providing information and direction for customers regarding VisaNet services, operating rules, integrated billing, and general authorization and chargeback transaction research
Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
Act as escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Report on help desk activities to executive level management

Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
Strong ability to work independently and manage one's time (Required)
Strong ability to accurately document and record customer/client information (Required)
Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)