The External Account Services Specialist serves to educate and support Medi-Share's program partners externally and internally. They support the member development (sales) functions of our Group Administrators and channel partners through a Christ-centered and honoring marketing and delivery of our programs and services to prospects and customers.



Essential Job Duties & Responsibilities

• Provide training and support to the Group Administrators and channel partners (sales) teams by facilitating inquiries, qualification, communications, and service


• Serve partners affiliated with the sales of Medi-Share products and/or services


• Provide technical support to external sales partners


• Update, maintain, and report from the client service system of record


• Deliver excellent customer service to internal and external prospects and clients


• Attend and participate in department meetings


• Assist external sales partners with the closing efforts in the sales process


• Provide application support to group clients and internal/external clients


• All other duties as assigned

• Strong computer skills – ability to access, maintain, and effectively manage data in a customer service system (i.e. Salesforce)


• Planning and Organizing – ability to work effectively without a high level of supervision


• Excellent customer service skills and ability to deliver effective results


• Sales skill – ability to understand and participate in an effective sales process


• Effective communication skills (both written and verbal)

• Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of external customer interaction to meet objectives


• Manages Conflict – handles conflict situations effectively


• Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences


• Drives Results – consistently achieves results, even under tough circumstances and tight deadlines.


• Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.


• Persuades – ability to use compelling arguments to gain the support and commitment of others


• Instills Trust – gains the confidence and trust of others through honesty, integrity, and authenticity

• High School Diploma or GED required, Associate's or Bachelor's degree preferred


• 1 year prior customer service and/or sales related experience required, prefer internal experience with Medi-Share sales or service


• Bilingual (English/Spanish) preferred

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.