FBI Incident Manager:

• Oversees all incident tracking and escalation activities


• Collaborates with the Problem Management Unit (PMU) during or after a critical incident to provide information and/or data to PMU for analysis and reporting


• Initiates Critical Incident Page (CIP) notifying the appropriate Tier 2, Tier 3 and/or Tier 4 solver groups of a critical incident


• Controls and tracks all critical incidents until resolved or downgraded


• Knowledgeable in escalation procedures.


• Updates stakeholders with timely information regarding critical incidents


• Possesses excellent verbal and writing skills


• Provides status emails, i.e., Daily Critical Ticket Roll-up


• Takes initiative to resolve critical incidents


• Technically proficient in FBI's IT environment


• Able to engage solver groups, stake holders and management to address critical incidents


• Able to transcribe technical information into non-technical communication

Required: 3-5 years of experience in incident management

Candidate must be a U.S. Citizen. An active final Top Secret clearance is required (Interim Top Secret cannot be accepted). This is a full-time position located in Huntsville, AL.