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FL-DOH-Ocoee-Health Start-Human Services Counselor II - This is a paraprofessional
position that initiates care coordination (case management) services via telephone to eligible at-risk
pregnant women, inter-conception women, infants and their families.

FL-DOH-Ocoee-Health Start-Human Services Counselor II

Position: Pay Rate: NAhr / Vendor Rate: NAhr

JOB DESCRIPTION:
1- ROLE AND RESPONSIBILITIES
* This position is responsible for striving to assure each participant's continued involvement in prenatal and child health care as well as other needed community and Healthy Start services, by initiating contact, providing knowledge, encouragement, linkages and support necessary to maximize families' health, well- being and self-sufficiency.
Contact client via telephone to initiate and complete initial contact and individual plan of care
on assigned cases.
* Triages and assigns a level of care based on professional judgement using risk appropriate care principles.
* Establishes rapport and develops relationships with families starting with initial contact. Interviews participants to obtain demographic and health date; determine services needs and identify any health and social concerns participants may have.
* Identifies and evaluates, in collaboration with families, their strengths, resources, needs and priorities.
* Addresses identified risks and needs. Provides information, education, and encouragement needed to inform and/or motivate families to take steps necessary to change situations placing them at risk.
* Promotes self-sufficiency and health outcomes through encouragement and motivations, reinforcement of health care regimen, anticipatory guidance, supporting home safety, enhancing parent-infant interaction, promoting continuation in health care, promoting health literacy, and managing behavior concerns.
* Provides education and materials to individuals and/or families related to maternal and child health (i.e. breastfeeding, nutrition, infant development, parenting skills, smoking cessation, family planning, safe sleep practices and interconceptual education).
* Makes maximum use of community resources through information and referrals.
* Provides written notification of the status of the initial contact and plan for further services or closure to the prenatal care provider or child's primary care provider.
* Coordinates services delivery and caseload management in manner that addresses the immediacy of the participants' needs and identified risks to improve outcomes.
* Ensures client records are secured and confidentiality is maintained.
Documents all client encounters and contact made. Accurately codes and documents services, education and other pertinent information in participant's electronic record.
Performs a range of associated administrative functions, as appropriate, such as, assisting with
front desk phones, administrative paperwork, correspondence, and administrative report as
required.
Performs other related duties as requested.

2. KNOWLEDGE AND SKILLS:
Knowledge, skills and abilities, including utilization of equipment, required for the position.
Knowledge of fetus, infant and child development.
Ability to identify family strengths and foster self-sufficiency and independence in families.
Emotionally mature and capable of exercising professional judgment.
Knowledge of community resources.
Proficient in English and Spanish, verbal and written.
Respect for and sensitivity to the needs and rights of others, including those with differing
cultural, language racial, sexual, or ethnic identities.
Ability to establish trusting relationships and work effectively with mothers, fathers, and
extended family members.
Ability to actively listen to others.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to plan, organize and coordinate works assignments.
Knowledge of WINDOWS, MS OUTLOOK, Internet Explorer, and Excel.
Required/Desired Skills