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This position will see you working as a senior member of the Exchange Operations team in New York, dealing with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Headquartered in London, LMAX Group is a global financial technology company and the leading independent operator of multiple institutional execution venues for FX and crypto currency trading.

The Groups portfolio includes LMAX Exchange (institutional FX exchange and FCA regulated MTF), LMAX Global (FCA and CySec regulated brokers) and LMAX Digital (GFSC regulated institutional spot crypto currency exchange).

With 11 offices worldwide, LMAX Group builds and runs its own high performance, ultra-low latency global exchange infrastructure which includes matching engines in London, New York, Tokyo and Singapore. LMAX Group services and facilitates the exchange of currencies between a wide range of customers spanning 100 countries, including leading banks, asset managers and retail brokerages.

LMAX Group is a leading industry player, demonstrating consistent high growth and profitability. Uniquely positioned to offer both FX and crypto trading, the Group is transforming the future of capital markets and shaping the evolving crypto currency ecosystem.

Our mission is to create a level playing field for all participants in the worlds biggest financial markets, through transparent, precise and consistent execution, based on robust trading technology.

We are looking for people who want to help us change the game, not just play it.

Requirements

Main Duties & Responsibilities

Core:

• Managing Exchange Members, Liquidity Providers, Prime Brokers, Central Counterparties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange. Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients
• Provide Operational and Technical support to Exchange members, third parties and clients involving FIX & API onboarding and integration, network, account, and trade flow setups
• Responsible for managing the technical onboarding of new and existing Exchange members and clients, ensuring optimal setups for Exchange members using the features available on the platform
• Monitor Member Credit Limits and liaise with Banks and Prime Brokers for credit limit administration
• Maintain and monitor the markets and the operation of the Exchange
• Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
• Internal and External setup of New Exchanges and Trading Venues
• Manage, prioritise and escalate defects raised by members/third parties with the development team to meet member needs, while managing member expectations and deadlines
• Maintain Operational and Technical documentation including API documentation, process documents and instrument and market information documents

Mainstream:

• Work closely with the Sales and Liquidity teams to understand and support client requirements
• Build relationships with Exchange Members technical support and onboarding teams
• Liaising closely with various internal teams including Sales, IT/Development, Compliance, Liquidity and Finance
• Train other team members and maintain training plans
• Shift work to cover and overlap New York, London and Singapore zones, including weekend on-call shifts

Success Looks Like:

• Ensure excellent service, support and communication to all external parties, including Exchange Members, Prime Brokers and vendors, and to internal departments, by dealing with all queries in a timely and qualitative manner.
• Understand in detail the processes followed for all tasks performed by the team, including end-to-end onboarding of new Exchange members and Prime Brokers.
• In depth understanding of the main functions of the Exchange, including products, features and technology, in order to provide optimal support and setups for client requirements.
• Take ownership and responsibility of technical onboarding and support of Exchange members
• Add value to the team by creating ideas and implementing ways to streamline existing processes.

Benefits

Benefits

Smart, friendly colleagues keen to share their knowledge and learn new things from you
The opportunity to work on a wide variety of projects, including cutting edge technology, and interesting technical & performance challenges

Annual training trips to our London HQ

A culture where high quality maintainable code is valued over quick hacks
Generous funding pot for training courses and conferences
Competitive salary
Relaxed dress-code

LMAX Group is an equal opportunity employer and actively seeks to ensure that we continue to attract applications from a diverse range of candidates to reflect the diversity that already exists across the organisation.