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Job Description: Supplier Intake Questions
Does this position have the potential to convert to direct? Yes
What is a day in the life like for the person in this role?
Are there other skills/certifications required that are not listed in the job description? None
What are your non-negotiable requirements? Highly professional attitude and communicator.
What does the interview process look like?
What are 2 or 3 prescreen questions you would like to have the vendor ask the candidates and provide the answers to along with their resume submittals? 1. Do you have experience working with senior and executive leadership?
2. How comfortable are you working with international staff and business practices?
What is the lift requirement for this assignment?
Work Shift - What are the work days and hours? M-F, 8am-5pm
How long do you anticipate the assignment to last? What is the possibility of extension? 90 days or more
Work Location Is this position onsite or remote? ONSITE
o If remote, is it fully or partially remote? n/a
o If partially remote, how many days per week will the person be expected to be onsite? n/a
o If onsite, what is the onsite address or location code? IL1485-Chicago-200 E. Randolph Street
What are the selling points of the location (if onsite) to attract candidates? Prime Chicago office building
What is the COVID protocol for the site? NO
Will the contractor be issued a laptop? YES
What Background investigation package is required for this assignment? CBRE Standard No Drug
Is a drug screen required? No
o If yes, what panel? No
Is there any client specific paperwork required? N/A
What is the FMC Code? 240101
What is the Project ID? 12RIOFMILAON
What is the account + activity code? 100_5000_9999
Additional information

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed. Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. Maintains records and logs of service requests and tracks their status. Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities. Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Performs other duties as assigned.

NOTE: Candidate must be flexible. High levels of professionalism are a must due to front-facing interaction with senior leadership, VIP clients, and other corporate entities.